FAQ

What are the shipping times for your products?

We take 1-2 days to process your order then 2-3 working days to deliver it to you.

 

Where do we ship your product from?

Our offices are located in Paris, France. Our international warehouse is located in Saudi Arabia.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and make your request by email at the following address:Contact@afghanioileurope.com

I received a damaged item. What can I do?

We are very much to hear that. Just send us an image of the damaged item in question to email:Contact@afghanioileurope.comAnd we will send you a similar replacement item as soon as possible.

I still have not received my order. What's taking so long?

We apologize for the delay.

Sometimes international shipping may take longer than expected due to customs. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to learn more about it, please contact us by email at:Contact@afghanioileurope.com

Do you have a refund policy?

We do our best to solve any problems our customers might encounter with their items online. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policyRefund policy link